Terms & Conditions

Terms and Conditions

These terms explain how ZEVRO cleaning services are requested and arranged. A quote or written service confirmation will set out the work, timing and price for your property. Sending a request does not confirm a booking; ZEVRO will follow up to confirm the details.

1. Quotes and service details

Each property and request is different. Your quote or written confirmation will identify the requested service, agreed scope, timing and price. Please discuss and agree on any work outside that scope before it is added.

2. Property information and preparation

Please provide accurate details about the property, the areas you want cleaned, access arrangements and any conditions that could affect the work. Tell ZEVRO in advance about pets, fragile items, alarms, restricted areas, special surface-care needs or known safety concerns.

3. Scheduling and access

The service date, arrival expectations and access arrangements will be confirmed with you before the visit. Please contact ZEVRO as soon as possible if access or timing changes.

4. Safety and service limitations

Cleaning can proceed only where the work can be carried out safely and within the agreed scope. If a site condition presents a safety concern, or a requested task requires specialist work outside the agreed service, the team may need to pause and discuss next steps with you.

5. Products, equipment and special requests

Your quote or written confirmation will state what products, equipment and special treatments are included. Please tell ZEVRO about product sensitivities or surface-care instructions before the service is confirmed. Customer-supplied products and tasks not listed in the agreed scope are not included unless confirmed in writing.

6. Price and payment

The confirmed quote or service confirmation will state the price, any applicable taxes and payment arrangements. Additional work or charges will be discussed with you before they are added.

7. Changes and cancellations

Please contact ZEVRO as soon as possible if you need to change or cancel a scheduled service. Cancellations made 24 to 48 hours before the appointment are charged 50% of the scheduled service charge. Cancellations made less than 24 hours before the appointment are charged the full scheduled service charge.

If the team arrives and cannot access the property, the full scheduled service charge applies.

8. Concerns about a service

If you have a concern about completed work, email info@zevrocleaning.com with the service date and a description of the issue. ZEVRO will review the concern and discuss next steps with you.

9. Privacy

Information you provide through the website or service request forms is handled as described in ZEVRO’s Privacy Policy.

10. Updates and questions

These terms may be updated from time to time. For questions about a quote or scheduled service, email info@zevrocleaning.com.